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Two-factor authentication using a TOTP mobile app
Two-factor authentication using a TOTP mobile app

A step-by-step guide on how to add an extra layer of security to your account by setting up two-factor authentication (2FA).

Jeroen Bos avatar
Written by Jeroen Bos
Updated over a week ago

Two-factor authentication (2FA) is an extra layer of security for your account designed to ensure that you're the only person who can access your account. Two-factor authentication is easy to set up and will keep your account safe from unwanted access, even if your password is compromised.

Step 1: Install an Authenticator app on your phone

A time-based one-time password (TOTP) application automatically generates an authentication code that changes after a certain period of time. The apps listed below are for your phone and can be downloaded from your phone's app store.

We recommend using one of these apps:

Google Authenticator would be our top choice - It is user-friendly and free of charge:

Step 2: Enable 2FA for your account

Log into your account on your computer (like you normally would), go to the bottom left of the screen and click on the ⚙️ icon and then on Password & security:

After, click on the Enable 2FA button:

Step 3: Scan the QR code with the Authenticator app on your phone

On the first step of enabling Two-factor authentication for your account, you will be presented with a QR code:

Open the authenticator app you have installed on your phone in step 1 and click on Scan barcode and scan the barcode that is presented on your computer screen:

Once scanned the authenticator app on your phone should now list '' and display a 6-digit number on the screen alongside with it:

Type that 6-digit number generated by the authenticator into the box on step 2 on your computer:

⚠️ The number shown in the app will change every 30 seconds to ensure that this login method is as secure as possible. So make sure to type it fast before it changes again, if you were too late, just try it again with the next number.

Finally, click on the Confirm and Enable 2FA button.

Step 4: Keep your recovery codes safe

Once you've set up 2FA, we will generate a set of 10 different recovery codes that can be used in case you somehow lose access to your phone or the authenticator app installed on your phone.

We only show you these codes once, so make sure you have these saved for when that day comes. We recommend: copy-and-pasting them into your notes, saving them to your password manager, take a screenshot of the page, or print them.

Please note: these are 10 different codes, you will only need one of these to recover your account. This gives you 10 attempts to recover your account - so copying and pasting either one should grant you access to your account:

You are now done and have set up 2FA for your account!! 😁 👍

Logging in using two-factor authentication

The next time when you need to log in to your, the login screen will first just ask for your email and password, and you will need to fill in your regular login credentials:

After that, you will be asked to enter a "One time password". This is the 6-digit code generated by the authenticator app on your phone. So please fill-in that 6-digit code from your phone, click Log in.

Disabling two-factor authentication

For security purposes, we recommend all users to adopt the 2FA system. However, if that doesn't work for you, you can always easily disable it.

Go to your Password & security page in your account settings and click on Disable 2FA. You can always enable 2FA again for your account by following the same steps described earlier in this article:

Attention: Your organisation might have stricter security policies and have made Two-factor authentication mandatory for all user accounts. If that is the case with your organisation, we unfortunately cannot disable this feature for you. You will see a notification about this if this is the case.

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