Choosing a strong and unique password is the first step in making sure that your information online is safe.

In order to improve the security of our users, we have recently implemented some measures, including a strong password policy. This might be why you're prevented from logging in with your regular account details. If that's the case, here's how to solve it.

When creating a new password, keep in mind the following points. Otherwise, our system will not accept it:

  • Has 12 Characters, Minimum: You should generally go for passwords that are a minimum of 12 to 14 characters in length. A longer password would be even better.

  • Includes Numbers, Symbols, Capital Letters, and Lower-Case Letters: Use a mix of different types of characters to make the password harder to crack.

  • Isn’t a Dictionary Word or Combination of Dictionary Words: Stay away from obvious dictionary words and combinations of dictionary words. Any word on its own is bad. Any combination of a few words, especially if they’re obvious, is also bad. For example, “house” is a terrible password. “Red house” is also very bad.

  • Doesn’t Rely on Obvious Substitutions: Don’t use common substitutions, either — for example, “H0use” isn’t strong just because you’ve replaced an o with a 0.

In case you need some help coming up with a secure password and remembering it, there are lots of online tools to help you with that. A good password manager we can recommend is Dashlane, which comes in a both free and premium version.

There you go!

Should you have any questions, bug reports, feature requests, or any feedback points, please don’t hesitate to reach out to the support team.

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