What is my organisation?

Your organisation is your collection of users, newsrooms, presslists and billing. This makes it easier for you to collaborate with your colleagues. You can read more about it in our release here.

How do I set up a custom domain?

Create a CNAME entry: a CNAME entry is the mapping of a host name on a domain you own, to another host name of your preference. This can be done by anyone who can access your account with the domain name registrar. In this case the alias name should be, for example, "press", and the hostname it points to should be "yourdomain.pr.co".

Update your pressroom: sign in to your pr.co account, go to the pressroom you'd like to update and click on the basic information tab. Enter "press.yourdomain.com" in the "Use your own domain" field.

Save your changes: click on the "Save changes" button at the top of the screen. Now wait for your DNS provider to update the records. This can take between a few minutes to a full day and more.

Authenticate your email domain

Set up DKIM and SPF records for your domain to optimise the deliverability of the emails you send through pr.co. SPF and DKIM are authentication mechanisms to prevent spam. By setting the correct DKIM and SPF records you authorize the pr.co servers to send email on behalf of your domain. This will reduce the chance of your emails ending up in the SPAM folder and will improve delivery rates. To setup DKIM and SPF records you need access to the DNS settings of your domain.

Usually these settings are managed by your IT department or an external company. Just send them a link to this page and ask them to update the DKIM and SPF records for your domain. pr.co is using Mailgun to send emails. To find the right DKIM and SPF records please consult this page. If you have any questions please get in touch via email.

How do I integrate Google Analytics?

Sign in to Google Analytics, click Admin in the orange bar and choose your account. Click on Property > Create new property in the Property table. Enter the Property Name and the full URL of your pressroom - e.g. http://press.example.comor http://example.pr.co if you don't use a custom domain - select your time zone and click the Get Tracking ID button. Do not select https://. Copy your Tracking ID. It starts with UA-. This is the code that you're going to enter in the pressroom settings. Sign in to your pr.co account, go to the Basic Information tab of your pressroom, and paste your ID in the Add your own Google Analytics code field. Save, and you're done!

How can I upload my list of contacts?

You can upload contacts from either a UTF-8 encoded .CSV file, an Excel spreadsheet, a Google spreadsheet or even just by copying and pasting in contact information into the contact import page. You can find more information about this here.

Why am I not able to upload this file?

Some special characters are not allowed in file names. Files featuring "#", ",", "?", or "+" in the file name can't be uploaded to your Media Library.

What browsers are supported?

We test and fully support the latest versions of Chrome, Firefox and Safari. About Internet Explorer: your newsroom will look good on IE9+. To create your newsroom, on the other hand, we recommend you use the latest version of Chrome, Firefox or Safari.

There you go!

If you still have any more questions ❓, run into any bugs 🐛 or have any feature requests 🙏, reach out to our team - hello@pr.co

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